Home > Frequently Asked Questions >

Frequently Asked Questions

What payment methods do you offer? What payment methods do you offer?

We offer a secure electronic payment system through the following options: Mada, Visa, Mastercard, and Apple Pay.

How long does delivery take? How long does delivery take?

We always aim to deliver orders as quickly as possible. Delivery within Riyadh takes just 48 hours, and delivery outside Riyadh takes 4–10 business days.

How do I request maintenance? How do I request maintenance?

Don't worry about maintenance — just contact us by email at [email protected] or via WhatsApp, and provide us with:

The phone number registered on the invoice
The purchase invoice number
The fault in your device

How do I cancel an order? How do I cancel an order?

Simply provide us with your order number by email at [email protected] or via WhatsApp.

How long do refunds for returned or cancelled orders take? How long do refunds for returned or cancelled orders take?

Refunds are processed within 2–4 business days for Mada, and 4–14 business days for credit cards.