Welcome to the website of Al-Khunaizan Trading Company.
By using the website or the app, or by completing any purchase, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before using our services. If you do not agree with any of them, please do not use our online services.
2. Terms of Use
Our services are available to persons who are legally competent to enter into contracts under the laws of the Kingdom of Saudi Arabia.
Persons under 18 years of age may use the website under the supervision and with the consent of a parent or legal guardian.
Users accessing the website from outside the Kingdom are responsible for complying with the laws applicable in their country.
These terms supersede any prior agreements or verbal understandings, unless additional terms are specified for a particular product, service or offer.
3. Website Security
Violating or attempting to violate the security of the website is strictly prohibited, including but not limited to:
Accessing data, servers or accounts you are not authorized to access.
Probing, scanning, testing or attempting to breach security systems without authorization.
Interfering with the service, sending viruses, overloading the website, or sending unsolicited messages (spam).
Spoofing or forging email addresses or IP addresses.
Such violations may result in civil and criminal liability, and the Company will cooperate with the competent authorities to prosecute offenders.
4. Privacy and Personal Account
The Company handles your personal data in accordance with its Privacy Policy and the Personal Data Protection Law of the Kingdom.
The information provided during registration is used to complete orders, arrange delivery and communicate with you.
Users are responsible for keeping their account and password confidential, and for all activities carried out through their account.
You may request the deletion of your account by contacting us at the designated email address.
Customers are responsible for the accuracy of the information they enter (name, mobile number, address). The Company is not responsible for any delays or costs resulting from incorrect information.
5. Products and Prices
We strive to ensure the accuracy of product information (availability, price, specifications, images); however, unintentional typographical or technical errors may occur.
Product colors may appear differently depending on your device's screen settings.
Displaying products or offers on the website or in advertisements does not guarantee their availability or fixed prices. Availability and prices are subject to change without prior notice.
Prices and offers may differ between the website and our showrooms.
If an order is placed with an incorrect price or information due to a system or data-entry error, the Company has the right to contact the customer to correct the order, or to cancel it and refund the full amount.
All prices include Value Added Tax (VAT) unless otherwise stated.
Additional services or gifts (such as subscriptions or apps) are not considered part of the product unless an official sticker affixed to the product states so.
Some products are supplied without a power cord or plug according to the manufacturer's specifications. Customers must follow the installation and connection instructions in the product manual.
6. Products Sold As-Is
Display products are products that have been displayed in showrooms or whose packaging has been opened, and they are sold in their current condition.
When purchasing them, the customer acknowledges having inspected and accepted their visible condition. No subsequent complaints regarding scratches, display marks or incomplete packaging will be accepted.
Display products cannot be returned or exchanged after delivery, except in the case of a proven manufacturing defect confirmed by a report from the authorized agent.
7. Customer Reviews and Shopping Cart
By submitting a review of any product or service, you grant the Company the right to republish and use it on the website and in marketing materials without the need for further consent.
The Company reserves the right to reject or remove any review that is offensive, inappropriate or unrelated to the product.
The Company reserves the right to set maximum quantity limits per customer, household or order.
8. Orders and Cancellation
An order is considered accepted once payment is completed and the customer receives a confirmation message.
The customer may cancel the order before the shipping waybill is issued or before the order is out for delivery, and the full amount will be refunded to the original payment method.
After the shipping waybill is issued or the order is out for delivery, cancellation will be treated as a return, and the return fees set out in Section 13 will apply.
If the order, or part of it, cannot be fulfilled, the customer will be notified and the full amount, or the corresponding portion, will be refunded to the original payment method.
9. Payment
Payment is accepted electronically only, through payment methods approved in the Kingdom. Cash payment is not available.
All amounts are in Saudi Riyals (SAR).
When paying through installment services (such as Tamara and others), the installment plan is subject to the service provider's terms, and refunds for returns are processed through the same provider.
Payment information is not shared with any party except upon request from a competent official authority.
Using our payment methods constitutes acceptance of these terms.
10. Delivery
Delivery time within Riyadh: 3 to 4 business days for small products and 3 to 7 business days for large products. Fridays and Saturdays are not counted as business days.
Delivery time outside Riyadh: up to 14 business days via approved shipping companies, to the door on the ground floor only. Installation is not included.
These delivery times do not apply in cases of force majeure or emergencies (such as rain or transport disruptions) or during official holidays (such as Eid and National Day).
The city selected from the website's list is the sole reference for determining the delivery area, shipping company, delivery time and fees. The national address, district and map location are used for guidance within the selected city only.
The Company may cancel the order and refund the amount without referring to the customer if the address does not match the selected city.
If the customer enters an incorrect address outside Riyadh and the shipping waybill has been issued, the following fees apply:
SAR 100 for products valued at SAR 999 or less.
14% of the value of products valued at SAR 1,000 or more.
Delivery depends on the customer's availability and scheduling an appointment with the delivery team. The Company is not responsible for delays resulting from the inability to reach the customer.
For express delivery within Riyadh, if the customer does not respond to the delivery team, delivery will be postponed and the express service fee will not be refunded.
Rescheduling fee for deliveries within Riyadh: SAR 100 per appointment. If the delivery team arrives and the customer does not receive the order, a fee of SAR 100 is charged per delivery trip. This fee does not apply if the customer refuses delivery due to visible damage to the product.
The customer is responsible for preparing the delivery site, including ensuring that entrances, doors, elevators and stairs are suitable for the product's size. If the product cannot be brought in for site-related reasons, the Company is not responsible, and redelivery fees may apply.
If the delivery vehicle cannot reach the location, arrangements will be made with the customer to collect the order from the shipping company's warehouse.
If the shipping company refuses to transport the order due to its size or for any other reason, the order will be cancelled, the customer notified within 24 hours, and the full amount refunded.
If delivery is delayed by more than 7 business days beyond the stated delivery time for reasons attributable to the Company or the shipping company, the customer may cancel the order and receive a full refund, including shipping fees, without any liability on the Company for other damages.
11. Storage
If the customer does not receive the order within 30 days of being notified that it is ready, a storage fee of 5% of the product value will be charged for every 30 days.
The Company will notify the customer before storage fees begin to apply.
If the order remains uncollected for more than 90 days, the Company may cancel the order and refund the amount after deducting storage and shipping fees.
12. Receiving and Inspecting the Product
First: All Products
Before receiving the order, the customer or their representative must verify:
That the model and brand shown on the product match the order.
That the outer packaging is intact and free from any damage.
Receipt by the customer or their representative constitutes acknowledgment that the product matches the order and is visibly undamaged. No subsequent complaints regarding a different model or external damage will be accepted, except for manufacturing defects in accordance with these terms.
In the case of hidden damage inside the packaging that could not be detected by visual inspection upon receipt, the customer must notify the Company within 24 hours of receipt, attaching clear photos of the product and its packaging. After this period, the Company is not liable for any compensation or replacement.
The hidden damage clause does not apply to TVs and screens, which are subject to the special terms below.
Second: TVs and Screens
The customer or their representative must inspect the screen in the presence of the delivery representative before receiving it, and make sure it is free from any breaks, cracks or scratches.
The customer may request that the box be opened and the screen inspected upon delivery. If there is visible damage, the customer may refuse delivery and return the product with the representative free of charge.
Receipt constitutes acknowledgment that the screen is intact and free from any breaks, cracks or visible damage. No claims in this regard will be accepted after receipt.
After receipt, no request for exchange, return or compensation related to the screen (such as lines, spots, no picture or internal cracks) will be accepted unless a technical report is provided by the agent's authorized service center confirming that the fault is a manufacturing defect.
If the agent's report confirms a manufacturing defect within the return period specified in Section 13, the product will be exchanged or refunded in accordance with the return policy. After this period, the product is covered by the agent's warranty.
The warranty, exchange and return do not cover damage resulting from breakage, impacts, misuse, transportation or installation after receipt.
If the Company installs the screen on the wall, the screen's operation will be tested in the customer's presence after installation, and the customer will sign to confirm it is in good condition once installation is complete.
13. Returns and Exchanges
Acceptance Conditions
The customer may request a return or exchange within seven (7) days from the date of receipt, provided that the product is:
In its complete original factory packaging, including labels and outer straps.
In its original condition, unused and undamaged.
Accompanied by all accessories and the instruction manual.
Return requests can be submitted via WhatsApp at 920027772 or the designated email address, and will be answered within 24 hours, God willing.
Cases Where Returns Are Refused
Products cannot be returned or exchanged in the following cases:
The product has been used or operated. Used products cannot be returned or exchanged unless a manufacturing defect is proven.
The product has scratches, breakage or any visible damage.
Damage resulting from misuse or transportation after receipt.
Faults resulting from the use of an incompatible voltage.
Air conditioners after installation.
The Company reserves the right to refuse the return of any product that does not meet these conditions.
Products with Special Conditions
Software and video games: non-returnable and non-exchangeable.
Personal care products (shavers, hair removal devices and similar products): cannot be returned or exchanged for hygiene reasons, unless there is a manufacturing defect within 7 days.
Mobile phones, computers, gaming consoles, printers, fax machines, copiers, supplies and accessories: cannot be returned or exchanged once their packaging has been opened, unless there is a manufacturing defect within 7 days.
Display products: as per Section 6.
TVs and screens: as per Section 12.
Proof of Manufacturing Defect
A manufacturing defect is proven by a technical report from the agent's authorized service center, and this report is the basis for any exchange or refund.
14. Return Fees and Refunds
Shipping fees are non-refundable, unless the return is due to an error by the Company (a product different from the one ordered) or a proven manufacturing defect, in which case they are refunded in full with no return fees.
Return fees within Riyadh:
SAR 100 when the product is collected from the customer's location.
Free of charge when the customer delivers the product in person to the Al-Khunaizan warehouse.
Return fees from outside Riyadh after the shipping waybill has been issued:
SAR 100 for purchases valued at SAR 999 or less.
14% of the value of purchases valued at SAR 1,000 or more.
If the product is returned with opened packaging or missing accessories, without being used or damaged, 40% of its value will be deducted. Used or damaged products will not be accepted for return.
Refunds are made to the original payment method within 14 business days of receiving and inspecting the returned product.
When returning a product purchased under an offer or discount, the amount actually paid after the discount will be refunded.
15. Warranty and Maintenance
Products sold are covered by the agent's warranty according to the period and terms stated on each product's warranty card. The warranty starts from the date of purchase.
Electrical appliances are designed to operate on 220–240 volts unless otherwise stated. The warranty does not cover faults resulting from incompatible voltage.
All products pass a quality inspection before shipping.
Manufacturing defects that appear during the return period are handled by the Company in accordance with Section 13. After that period, they are handled directly by the agent's authorized service centers.
You may contact Customer Service to find out about agents and authorized service centers and how to reach them.
16. Air Conditioner Installation
Installation service is available within Riyadh only.
If the installation option does not appear on the product page, the displayed price is for the product only, excluding installation.
Installation or removal services appear on the invoice as a separate line item from the product.
Free installation includes a maximum of 4 meters of copper piping per split air conditioner. This is not provided if installation is not carried out or if pipes are already installed.
The customer must pay for additional meters before installation: SAR 80 per meter, SAR 100 (Korean copper) and SAR 130 (American copper), in addition to any other costs.
The customer must prepare the installation site (civil works, décor, plumbing, water drainage) and provide a suitable electrical connection. The installation team's work does not include electrical wiring.
The customer bears the cost of a wall bracket and cranes if needed.
The Company is not responsible for the quality of pre-installed copper pipes.
The indoor and outdoor units of split air conditioners are installed at a height of no less than 2.5 meters from the ground, and window air conditioners at a height of no less than 1.5 meters. Window air conditioners are not installed in elevator rooms or enclosed shafts.
Removal of an old air conditioner is not included and is subject to additional charges upon request.
The Company is not responsible for any amounts paid by the customer to a third party.
After installation, the air conditioner is covered by the agent's warranty and cannot be returned or exchanged.
17. Offers and Discounts
Each campaign or offer is subject to the terms announced on its page, including its duration, eligible products and minimum purchase amount.
More than one offer, discount or coupon cannot be combined on the same product unless otherwise stated.
Discounts are applied to the final price and cannot be redeemed for cash or added as credit.
Cashback Offers
The cashback value announced in the offer is a direct discount applied to the final price of the product upon completing payment.
Cashback cannot be converted to cash or added as credit to the customer's wallet.
The price after cashback appears directly on the product page or the purchase invoice, without any action required from the customer.
Cashback is calculated according to the tier or minimum purchase amount specified in the details of each offer.
The cashback offer cannot be combined with any other offer, discount or coupon on the same product, unless otherwise stated.
The offer is valid only during the announced period of each campaign, and its start and end dates may vary by product or category.
When a product is returned, the amount actually paid after cashback is refunded, not the original price before the discount.
A cashback invoice can only be returned in full. Partial returns of products included in it are not accepted.
18. General Provisions
In all cases, the Company's liability is limited to the amount paid for the product and does not include indirect damages.
The Company reserves the right to amend these terms at any time. Amendments apply to new orders from the date of publication.
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh shall have jurisdiction over any dispute.
If any provision is deemed unenforceable, the remaining provisions shall remain in effect.
Contact us: Customer Service 920027772, from 8:00 AM to 10:00 PM.
